How can we help?

Search your email for a message from hello@lavenderpost.com. Your private link is in it. If you can't find it, write to us with the email you used and the name of the person it's for, and we'll send it again.

Write to us as soon as you can. If it hasn't gone to print yet, we'll make the change. Once a hardcover is printing, we can't change that copy, but we'll help however we can.

Birthday Editions are usually ready within three days of sending your memories, and Celebration of Life booklets within two. Memory Books take a little longer because a person checks every caption. Hardcovers are printed and shipped after you approve, usually arriving within one to two weeks.

When your hardcover ships we email you a tracking link. If it's been more than two weeks since you approved it and you haven't heard from us, write to us and we'll find it.

Only after you've read the finished proof and approved it. Card details go to our secure payment processor; we never see or store your card number.

We're sorry. Email us a photo within 30 days and we'll reprint it at no cost. See our refund policy for the details.

For digital editions and card decks, write within 14 days and we'll fix it or refund you. Printed books are made just for you, so we can't take back one that matches the approved proof, but if something is wrong that we missed, we'll make it right. The full refund policy has everything.

Bank payments take a few business days to clear. We start on your order the moment it does, and we'll email you if the bank doesn't approve it.

From your organizer or subscriber page, choose "Manage your subscription". You can also simply write to us. Cancelling stops future payments; you keep everything you've already received.

Use "Manage your subscription" on your organizer or subscriber page. If a payment doesn't go through, we email you a link to update it, and nothing is lost in the meantime.